Shipping Policy

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, festive seasons, or promotional periods, processing times may be slightly longer.

2. Shipping Coverage

MAVK House ships to:

• All serviceable locations across India.
• Most international destinations worldwide.

If your location is not serviceable, our customer support team will contact you regarding alternative arrangements.

3. Estimated Delivery Time

Delivery timelines are estimates and may vary due to customs clearance, weather conditions, public holidays, or courier delays.

4. Shipping Charges

Shipping options and applicable charges (if any) will be displayed at checkout before payment is completed.

5. Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email and/or SMS.
• Tracking details and courier information.

Customers can track their orders using the tracking link provided.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

• Import duties
• Customs charges
• VAT/GST or local taxes

These charges are determined by the destination country's authorities and must be paid by the customer.

MAVK House is not responsible for delays caused by customs inspections or clearance procedures.

7. Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery cannot be completed due to incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for reshipment.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

MAVK House is not liable for delays or failed deliveries resulting from incorrect addresses, incomplete contact information, or invalid postal codes.

9. Lost, Damaged, or Delayed Shipments

If your package is lost in transit, damaged during delivery, or significantly delayed, please contact MAVK House Customer Support within 7 days of the expected delivery date.

We will work with the courier partner to investigate and provide an appropriate resolution.

10. Split Shipments

In certain cases, multiple items from the same order may be shipped separately to ensure faster delivery. Customers will receive tracking information for each shipment.

11. Force Majeure

MAVK House shall not be held responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Government restrictions
• Strikes
• Pandemic-related disruptions
• Transportation interruptions

12. Contact Us